Pre-sales Technical Support
(1)Provide detailed and accurate product technical information of the terminal according to the customer’s requirement, including the product specification, instructing videos, user manual, operation case, etc.
(2)Respond to the questions of the terminal operation from the user, including the terminal structure, pointing operation procedure, safety precautions, product storage, etc.
(3)Optimize the terminal and networking solutions, such as software upgrade, firmware update, Modem configuration, and Modem firmware upgrade.
24/7 phone service: 24 x 7 x 365 (+86 29 88664381 International)
Non-working day technical service：24-hour technical service email, reply within one day.
- tech@starwincom.com (International）
- eng6@starwincom.com (Customer service)
