Support & Service

Pre-Sales Technical Support:

• (1) Provide detailed and accurate product technical information of the terminal according to the customer’s requirement, including the product specification, instructing videos, user manual, operation case, etc. 
  (2) Respond to the questions of the terminal operation from the user, including the terminal structure, pointing operation procedure, safety precautions, product storage, etc. 
  (3) Optimize the terminal and networking solutions, such as software upgrade, firmware update, Modem configuration, and Modem firmware upgrade. 

• 24/7 phone service: 24 x 7 x 365  (+86 29 88664381 International)

• Non-working day technical service：24-hour technical service email, reply within one day.

- tech@starwincom.com (International）

- eng6@starwincom.com(Customer service)

After-Sales Technical Support：

• Installation, debugging, electrical service and verification test of flat panel terminal and various types of antenna.

• Customer training includes: Antenna structure, RF theory, installation procedure, pointing test, troubleshooting and maintenance.

• Provide perfect equipment warranty maintenance and RMA policy to ensure timely and satisfactory solution after-sales.

Tailor-Made Service

• Starwin's technical support goal is to provide global satellite communication customers with high-quality, fast, professional technical support services, make customers satisfied and convenient.

• Professional and efficient technical support services include the phased array satellite communication terminal, flat panel satellite communication terminal, the selection of traditional antenna, technical questions, technical solutions, delivery guarantee, shipping arrangement, installation test, customer training and product maintenance, etc.

Starwin Tools & Documents Download

Starwin Terminal Operation App(Android)

Starwin:                                                                    Steerwin (No logo) :

The Operation Instruction for Terminal APP:

uSATtools Download:

uSATtools :                                                               uSATtools driver:

uSATtools Upgrade Instructions:

OTM45_M&C_PC Version: