Contact us
Pre-sales:
Customer any time service : 24 x 7 x 365 Service
- ＞ China Starwin Staffs answers calls any time -24 hours a day, 7 days a week, 365 days a year
- ＞ Technical personnel available during non-business hours
Web any time service (tech@starwincom.com)
- Direct link to China Starwin technological department customer care section .
- Technical assistance available within 1 working day via reply mail.
After-sales:
Antenna installation & Commissioning
- Installation and testing products
- Factory trial assembly and alignment support
- Installation of earth station systems and electrical services
- Commissioning & Verification test
Customer Training
Training include:
- Antenna structure
- Antenna RF theory
- Antenna installation procedure
- Antenna point to satellite
- Antenna electrical/mechanical parameter verification
- Wiring diagram
- Controller commissioning and trouble shooting
- Troubleshooting and preventative maintenance
- Tailored to specific antennas and/or customer needs
Equipment Warranty Policy&RMA Policy
Perfect Equipment Warranty Policy & RMA Policy to ensure that customers' after-sales problems are resolved in a timely and satisfactory manner.You can contact us at rma@starwincom.com, so that we can arrange free Skype meeting to communicate with you.
Support & Service
The main goal of the China Starwin support staff is committed to providing our Satellite Communications customers with high quality, professional services & most convenience in the flat terminal and antenna selection , technical questions' answering , delivery guarantee, shipment arrangement , installation, testing, training, and maintenance areas at highest speed.
Starwin Tools & Documents Download
Starwin Terminal Operation App(Android)
Starwin: Steerwin (No logo) :
The Operation Instruction for Terminal APP:
uSATtools Download:
uSATtools : uSATtools driver:
uSATtools Upgrade Instructions:
OTM45_M&C_PC Version:
